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Customer guidance: LTA support and complaint handling


What does the LTA do?

We are responsible for tennis in Britain – from grassroots to the pro game. Our vision is ‘Tennis opened up’ and we want to make sure your voice is heard.

The LTA helps registered tennis venues to grow their membership and be financially sustainable.

We provide advice and training to help venues answer questions from their customers. If you have an issue, you should always try to speak to someone at the registered venue where the issue arose.

A key part of the LTA’s role is to uphold standards within the game. We take any safeguarding and misconduct issues very seriously and we have our own LTA Disciplinary Code.

We also provide a confidential reporting service, if required, for anyone who has serious public interest concerns.

Where should you direct your query? 


Click the button below to read and download the full version of our Customer Guidance: LTA Support and Complaint Handling Policy.

View policy

Safeguarding Standards for LTA Venue Registration

Safeguarding Standards for LTA Venue Registration.

DBS overview

A DBS check is a record of all warnings, reprimands, cautions and convictions obtained from local and national police records.

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